Resume: Training and Development Professional

Experience:

Randolph Brooks Federal Credit Union, Austin, Texas
Member Service Representative
November 2009 – February 2011

•  Directed and implemented successful employee sales incentive program.

•  Increased employee awareness of important Federal regulations as well as new products and services to meet sales goals by implementing an employee continuous education program.

 •  Served as key contact, providing counseling and education services to clients for a wide variety of financial products, services and solutions.

•  Participated in community outreach programs that increased awareness and client membership as well as drove overall product business.

•  Planned and executed a variety of member financial transactions to exceed quality and accuracy standards while meeting critical deadlines.

Michael’s Grill, Oklahoma City, Oklahoma
Training Manager / Server
January 2006 – August 2009

•  Achieved high levels of customer satisfaction by training and coaching new employees for a fine dining environment.

•  Exceeded customer expectations by helping them select the perfect bottled wine to complement their tastes and menu selection, becoming the restaurant’s expert for their collection of hundreds of imported and domestic vintages and varieties.

•  As a top performer, consistently exceeded sales goal of more than $200,000 in annual sales.

TerraLuna Grille, Oklahoma City, Oklahoma
Assistant General Manager
May 2005 – December 2005

•  Led a team of twelve waiters to ensure accuracy and quality service to meet sales goals.

•  Increased productivity and order accuracy by redesigning and implementing the training program for all new employees.

•  Increased the accuracy of the restaurant’s accounting and cost control by converting the bookkeeping system from pencil and ledger to a computerized Excel format.

•  Developed and executed a continuing education program for all existing employees.

•  Vastly increased customer satisfaction and productivity levels by developing and executing employee incentive programs, sales contests and training programs.

•  Interviewed all new potential hires and performed performance reviews for existing employees.

Blue Mesa Grill, Fort Worth, Texas
General Manager / Assistant Corporate Catering Director
October 1999 – April 2004

•  Exceeded service and food quality standards by creating and implementing a new training program for new and existing employees.

•  Increased corporate catering events and activities by developing and executing a new sales program and internal organizational procedures.

•  Created a new internal standardized catering checklist and practices program.

•  Drove new catering sales by participating in community events and outreach programs.